If you think computers aren't a vital component of any business operating in today's world, walk into any office when the "network goes down." Suffice to say, things pretty much come to a grinding halt. Fortunately the Orange County Sheriff's Office has a crackerjack team of in-house computer specialists who not only keep the agency up and running but have it on a steady course to incorporating the latest and most up to date computer technology into its day to day operations on a regular basis.
The section is responsible for every aspect of computer use within the agency from the purchase and installation of software for an employee's desktop system to the development and implementation of the complex systems behind the state of the art CAD system used to send deputies to an emergency call for service. Clearly IMS impacts virtually every part of the Sheriff's Office and is vital to the day to day operation of the agency to include the maintenance and providing technical support for the agency's web site.
The IMS section supports thousands of computers and telephones in dozens of locations throughout Orange County. Critical applications include, Computer Aided Dispatch, Records Management, Criminal Intelligence and Analysis, Mapping (GIS), Payroll and Human Resources.
During 2011, IMS handled nearly 16,000 service incidents ranging from simple technical questions to virus removal and data recovery while maintaining an overall 99.47 percent availability of key technical resources.
Information security is a critical function of IMS and in 2011, hundreds of thousands of unauthorized attempts to access agency resources were prevented. This effort saved countless hours of work and ensured only authorized users were allowed access to confidential material.