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Professional Standards
Commend or Complain about an Employee

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Sheriff Mina is committed to providing all citizens and visitors of Orange County the best possible law enforcement services available. The Sheriff believes good ethics and principles on the part of every deputy and employee of the Orange County Sheriff’s Office are the very foundation of a professional organization. However, there are times when the public may be concerned with the actions of an employee.


As a means of constantly striving to improve police performance and maintain the highest respect from the community, the Orange County Sheriff's Office:

  • Seeks citizen input for improvement in our services.
  • Welcomes citizen commendations of our personnel who admirably perform their duties.
  • Encourages questions and/or complaints regarding the agency's performance or the actions of its employees whenever there is a concern.

Whether you wish to commend an employee or file a complaint about the actions of an employee, you may do so in the following ways:

  • Contact the Professional Standards Section by phone at (407) 254-7441
  • Contact the Professional Standards Section by email at [email protected].
  • Complete the Citizen’s Commendation/Complaint Form electronically by clicking here. 


You may also file in person at the below listed address:

Orange County Sheriff’s Office

Office of Professional Standards

2500 West Colonial Drive

Orlando, FL 32804


The Orange County Sheriff's Office Adheres to the Following Principles:

  • Integrity - We adhere to the highest moral and ethical standards. We are honest and sincere in dealing with each other and the community. We have the courage to uphold these principles and are proud that they guide us in all we do.

  • Respect - We recognize the value of our unique cultural diversity and treat all people with kindness, tolerance, and dignity. We cherish and protect the rights, liberties, and freedom of all as granted by the constitutions and laws of the United States and the State of Florida. 

  • Fairness - Objective, impartial decisions and policies are the foundation of our interactions. We are consistent in our treatment of all persons. Our actions are tempered with reason and equity. 

  • Courage - This is accomplished through our willingness to confront society's most dangerous situations. We recognize the ever-present dangers of our assignments and we are able to respond confidently and courageously as a result of our training and commitment to the community we serve.

Orange County Sheriff's Office Bias Free Policing

The Orange County Sheriff’s Office is committed to fair and bias-free treatment of all people in all of its encounters with the public. 

People having contact with agency personnel shall be treated in a fair, impartial, bias-free, and objective manner. Law enforcement action that is biased is illegal and violates the equal protection clause and the Fourth Amendment of the Constitution. It also alienates the public, fosters distrust, and undermines legitimate law enforcement efforts.

Equal protection under the law is a fundamental right guaranteed by the Constitution of the United States. People are free to walk and drive the streets, highways, and other public places without interference so long as they obey the law. People have a fundamental right to be free from unreasonable searches and seizures by government agents as guaranteed by the Fourth Amendment.

This agency is charged with protecting these rights for all, regardless of race, color, ethnicity, gender, national origin, sexual orientation, gender identity, religion, immigration status, age, economic status or any physical characteristic.

If you have any questions, or would like more information regarding the Orange County Sheriff’s Office Bias Free Policing policy, please contact Professional Standards at (407) 254-7441.

The policy is available in its entirety for review here: OCSO Bias Free Policing G.O. 6.2.2


 PSS Annual Reports

Five Year Professional Standards Section Statistical Report