Support Services Division
The agency’s Support Services Division is yet another one of its “behind the scenes” commands that clearly has a great deal on its plate. The division manages several of the agency’s critical support functions to include the Fleet Management Section, the Records Managment Section, the Information Management Section, and the Accreditation/Facilities Security Section.
While the operational and enforcement endeavors of the Sheriff’s Office are the cornerstone of its primary mission, Sheriff Mina would be the first to tell you that its community outreach programs, programs designed to interact with and serve children, and any opportunity to form a partnership with the citizens it serves are vital to its success in dealing with the community’s crime issues. You will find a number of these programs operating under the Support Services Division including the agency’s Youth Services Section.
Youth Services Section
The Orange County Sheriff’s Office recognizes the importance of providing quality outreach services to youngsters for a very simple reason… our children represent the future of our community. Our Youth Services Section is committed to the agency’s School Resource Officers, the MAGIC program, and several other agency programs targeting the county’s juvenile population.
A partnership continues between the Orange County Sheriff s Office Youth Services Section and the Orange County School Board. Together they strive to provide a safe and secure learning environment. The Sheriff’s Office and the school system share the expenses to place deputies in the public school system. The uniqueness of a school setting enables the deputy to serve as a positive role model while interacting with the students in their daily environment.
For the school year 2011, there were many instances that required the attention of law enforcement in and around the schools we serve. Some statistics that show the agency’s commitment to protecting our youth are as follows: 1,797 reports written, 710 arrests, 63 weapons confiscated, 30,356 student counseling sessions, 9,250 parent counseling sessions, 9,824 classroom presentations, 12,114 traffic and parking citations or warnings and 1,147 truant contacts.
Records Management Section
The Records Managment Section is an essential part of the Orange County Sheriff’s Office. It consists of nine units employing a staff of over 70 civilians. The section is responsible for the storage, retrieval, dissemination and retention of criminal records.
Citizen’s Information Unit
This unit is responsible for initial contact with the public as the Central Operations facility. This unit also registers check-in visitors, inspects vehicles for faulty equipment violations, and writes reports for the public.
The Records Custodian Unit
This unit is responsible for seals and expungements and ensures that all personnel comply with records retention laws, releasing reports in accordance with applicable laws, as well as fill complex public records requests that require high specificity.
Record Counter Unit
This unit ensures that all public records requests are handled and released according to F.S.S. 119 Public Records Law. This unit also answers the Central Operations main phone line.
Records Media Unit
This unit is responsible for processing voluminous requests that require extensive research and redaction time in accordance with Florida State Statute 119 to include reports, 911 audio and body worn camera videos.
Report Review Unit
This unit is responsible for reviewing, verifying and assembling all cases which are submitted to the State Attorney’s Office for prosecution.
E-Reporting Unit
This unit is responsible for online reporting.
Uniform Crime Reporting (URC) Unit
This unit is responsible for collecting and compiling statistical information for annual URC Report which is submitted to Florida Department of Law Enforcement (FDLE).
Arrest Paperwork Unit
This unit is responsible for entering all arrest data including data from all of Orange County municipalities and all warrant arrests. They also complete fingerprints for the public.
Document Imaging Unit
This unit is responsible for scanning all documents created by this agency.
Validations Unit
This unit is responsible for ensuring that the Florida Crime Information Center (FCIC) entry is still active.
Fleet Management Section
The daunting task of procuring and maintaining the majority of vehicles used by the Sheriff’s Office is the responsibility of the Fleet Management Section.
Fleet Management is tasked with purchasing, maintaining and ultimately disposing of the Sheriff’s Office fleet of automobiles, trucks and other specialty vehicles. During this past year, Fleet Management completed 14,661 repairs on 2,104 pieces of equipment. The average yearly miles for an agency vehicle were 13,925 resulting in a total of 24,494,414 miles driven. Over 1.9 million gallons of fuel were purchased in 2011. With the use of outside vendors we were able to complete 3,100 oil change services, 121 tire repairs and 153 new vehicles equipped for assignment to agency members, allowing for less down time.
And, when the section isn’t buying and maintaining cars they are selling the agency’s surplus vehicles. During 2011, Fleet Management had two successful vehicle auctions netting the Orange County Sheriff’s Office and taxpayers $130,700.00.
Quality Assurance
Accreditation
The Accreditation unit is the “quality control” branch for the Orange County Sheriff’s Office. The unit is responsible for ensuring that the agency is in compliance with all of the standards required by the Commission on Accreditation for Law Enforcement Agencies (CALEA), and the Commission for Florida Law Enforcement Accreditation (CFA). CALEA, the national accrediting organization, has 458 separate standards and CFA, the state accrediting body, has an additional 91 standards that our agency continuously demonstrates compliance. The unit gathers approximately 2,500 documents each year from various units to prove compliance with the established standards. The unit is also responsible for overseeing the maintenance, review, updating, and posting of General Orders, Special Orders, and Training Bulletins.
Staff Inspections
The Staff Inspections Unit conducts organizational component inspections, as well as special inspections directed by the Sheriff. An online satisfaction survey solicits public opinion of the agency and evaluates both the quality of service provided and community crime concerns. Based on the results, overall satisfaction with service remains constant while property-related crimes continue to be of most concern to survey respondents.
Take the Online Satisfaction Survey