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Professional Standards

2500 W Colonial Drive  
Orlando, Florida 32804
8:00 AM - 5:00 PM
(407) 254-7441 

The agency's Professional Standards Section is, in essence, one of its quality control centers. Allegations of an agency employee's inappropriate behavior, misconduct, or failure to follow agency rules and policies are almost always investigated by PSS.  If you believe you have been treated in an inappropriate manner by a member of the Sheriff's Office, you are encouraged to contact this office so the issue can be properly investigated. 

Sheriff John Mina is committed to providing all citizens and visitors of Orange County the best possible law enforcement services available. The Sheriff believes good ethics and principles on the part of every deputy and employee of the Orange County Sheriff's Office are the very foundation of a professional organization.

As a means of constantly striving to improve police performance and maintain the highest respect from the community, the Orange County Sheriff's Office:

  • Seeks citizen input for improvement in our services. 

  • Welcomes citizen commendations of our personnel who admirably perform their duties. 

  • Encourages questions and/or complaints regarding the agency's performance or the actions of its employees whenever there is a concern. 

The Orange County Sheriff's Office Adheres to the Following Principles:

  • Integrity - We adhere to the highest moral and ethical standards. We are honest and sincere in dealing with each other and the community. We have the courage to uphold these principles and are proud that they guide us in all we do.

  • Respect - We recognize the value of our unique cultural diversity and treat all people with kindness, tolerance, and dignity. We cherish and protect the rights, liberties, and freedom of all as granted by the constitutions and laws of the United States and the State of Florida. 

  • Fairness - Objective, impartial decisions and policies are the foundation of our interactions. We are consistent in our treatment of all persons. Our actions are tempered with reason and equity. 

  • Courage - This is accomplished through our willingness to confront society's most dangerous situations. We recognize the ever-present dangers of our assignments and we are able to respond confidently and courageously as a result of our training and commitment to the community we serve.

Procedure to Commend a Deputy or Make a Complaint:

Sheriff John Mina encourages each of his deputies to treat the public with the utmost respect. However there are times when the public may feel they may need to take issue with a deputy's actions.

As part of the process of continual improvement, Sheriff Mina has outlined procedures for the public to bring forth concerns regarding deputies' actions.

Whether you wish to commend a deputy/employee, or if you believe a deputy or employee of the Orange County Sheriff's Office has acted improperly, you can register your commendation or complaint in any of the following ways:

  1. You can speak with a supervisor by telephoning the Communications Center at (407) 836-4357. Inform the operator of your desire to speak with a supervisor and you will be assisted.

  2. You can telephone Professional Standards (Internal Affairs) at (407) 254-7441. This office is staffed Monday - Friday from 8:00 AM to 5:00 PM. After hours you may leave a message with a return telephone number and you will be contacted as soon as possible the next business day.

  3. You can make your commendation/complaint in writing directly to Professional Standards by mailing it to:

                   Orange County Sheriff's Office
                   Professional Standards
                   P. O. Box 1440
                   Orlando, FL 32802

  4. You can fax your commendation/complaint directly to Professional Standards at (407) 254-7453.

  5. You can complete the form online and submit it electronically here.

  6. You can also make your commendation/complaint by e-mailing Professional Standards at the following e-mail address: professionalstandards@ocfl.net.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone (407) 254-7441.

When making a commendation/complaint via fax, U.S. Mail, or e-mail, you are encouraged to include your mailing address and/or telephone number so you can be contacted in the event additional information is needed. It will also enable us to inform you of the disposition of your commendation/complaint.


There is no greater form of recognition a deputy sheriff/employee can receive than a compliment from those they have assisted. A few words of thanks from a citizen means a great deal. In cases where a letter of appreciation from a citizen is submitted, the employee and his/her chain of command, including Sheriff Mina, are made aware of the outstanding performance. A copy of the letter is then placed in the employee's personnel file.


Complaints will be promptly and thoroughly investigated. In most cases, the investigation of a complaint will be completed within 45 days. Depending on the nature of the complaint, the investigation may be conducted by Professional Standards or forwarded to the appropriate Division Commander for investigation. The investigator will interview the concerned parties and witnesses. He/she will record witness statements and gather other relevant information and evidence. If a complaint is sustained, appropriate discipline and/or corrective action will occur.

Download a copy of our Commend or Complain brochure:



Orange County Sheriff's Office Biased Based Profiling Statement

It is the mission of the Orange County Sheriff’s Office to ensure that its deputies provide the citizens of Orange County with professional service and equal treatment under the law, regardless of a person’s race, ethnicity, gender, sexual orientation, religion, economic status, background, age, or culture. The Orange County Sheriff’s Office is committed to unbiased policing in all of its encounters with the public. 

Deputies investigating criminal activities use a variety of techniques in developing the proof needed to arrest and prosecute criminals.  “Criminal profiling” is a legitimate technique used by officers to evaluate the evidence and identify the characteristics common to a specific kind of criminal activity.

While the word “profiling” has been associated with racial or biased-based profiling, true “criminal profiling” is the use of legitimate law enforcement knowledge, training, and experience to narrow a field of suspects during a criminal investigation.  Factual information, patterns of activity, and motives are some of the aspects considered when using criminal profiling to develop a suspect.

Bias-based profiling occurs when an officer, whether intentionally or unintentionally, makes decisions or takes police action due to personal, societal or organizational biases or stereotypes based upon a person’s race, ethnicity, gender, sexual orientation, religion, economic status, background, age, or culture.  The absence of articulable facts, suspicious activity, or specific criminal information is what separates bias-based profiling from legitimate criminal profiling.

The Orange County Sheriff's Office does not condone the use of biased-based profiling by its law enforcement officers as it is a violation of the constitutional rights of the citizens we serve, undermines legitimate law enforcement efforts and may lead to claims of civil rights violations.

All laws shall be enforced equally, regardless of a suspect’s race, ethnicity, gender, sexual orientation, religion, economic status, background, age, or culture.  Bias-based profiling shall not be tolerated and is a violation of the code of conduct of the Orange County Sheriff’s Office. This standard is established in accordance with Florida State Statue 30.15.

Sworn members of the agency receive training to identify and avoid bias-based profiling including the potential liability associated with violations of the law in accordance with the Criminal Justice Standards and Training Commission (CJSTC) requirements.

If you have any questions, or would like more information regarding the Orange County Sheriff’s Office policies prohibiting bias-based profiling, please contact Professional Standards at (407) 254-7441.

As part of our ongoing efforts to educate the community and promote awareness of our procedures the policy is available in its entirety for review, at the below link.
OCSO Biased Based Profiling G.O. 6.2.2