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Professional Standards

Complain about or compliment an employee

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The agency's Professional Standards Section is, in essence, one of its quality control centers. Allegations of an agency employee's inappropriate behavior, misconduct, or failure to follow agency rules and policies are almost always investigated by PSS.  If you believe you have been treated in an inappropriate manner by a member of the Sheriff's Office, you are encouraged to contact this office so the issue can be properly investigated. 

Sheriff John Mina is committed to providing all citizens and visitors of Orange County the best possible law enforcement services available. The Sheriff believes good ethics and principles on the part of every deputy and employee of the Orange County Sheriff's Office are the very foundation of a professional organization.

As a means of constantly striving to improve police performance and maintain the highest respect from the community, the Orange County Sheriff's Office:

  • Seeks citizen input for improvement in our services. 

  • Welcomes citizen commendations of our personnel who admirably perform their duties. 

  • Encourages questions and/or complaints regarding the agency's performance or the actions of its employees whenever there is a concern. 


2500 West Colonial Drive  
Orlando, Florida 32804
8:00 AM - 5:00 PM
(407) 254-7441 
[email protected]

The Orange County Sheriff's Office Adheres to the Following Principles:

  • Integrity - We adhere to the highest moral and ethical standards. We are honest and sincere in dealing with each other and the community. We have the courage to uphold these principles and are proud that they guide us in all we do.

  • Respect - We recognize the value of our unique cultural diversity and treat all people with kindness, tolerance, and dignity. We cherish and protect the rights, liberties, and freedom of all as granted by the constitutions and laws of the United States and the State of Florida. 

  • Fairness - Objective, impartial decisions and policies are the foundation of our interactions. We are consistent in our treatment of all persons. Our actions are tempered with reason and equity. 

  • Courage - This is accomplished through our willingness to confront society's most dangerous situations. We recognize the ever-present dangers of our assignments and we are able to respond confidently and courageously as a result of our training and commitment to the community we serve.

Procedure to Commend a Deputy or Make a Complaint:

Sheriff John Mina encourages each of his deputies to treat the public with the utmost respect. However there are times when the public may feel they may need to take issue with a deputy's actions.

As part of the process of continual improvement, Sheriff Mina has outlined procedures for the public to bring forth concerns regarding deputies' actions.

Whether you wish to commend a deputy/employee, or if you believe a deputy or employee of the Orange County Sheriff's Office has acted improperly, you can register your commendation or complaint in any of the following ways:

  1. You can speak with a supervisor by telephoning the Communications Center at (407) 836-4357. Inform the operator of your desire to speak with a supervisor and you will be assisted.

  2. You can telephone Professional Standards (Internal Affairs) at (407) 254-7441. This office is staffed Monday - Friday from 8:00 AM to 5:00 PM. After hours you may leave a message with a return telephone number and you will be contacted as soon as possible the next business day.

  3. You can complete the form online and submit it electronically here.

  4. You can also make your commendation/complaint by e-mailing Professional Standards at the following e-mail address: [email protected].


When making a commendation/complaint via e-mail, you are encouraged to include your mailing address and/or telephone number so you can be contacted in the event additional information is needed. It will also enable us to inform you of the disposition of your commendation/complaint.


There is no greater form of recognition a deputy sheriff/employee can receive than a compliment from those they have assisted. A few words of thanks from a citizen means a great deal. In cases where a letter of appreciation from a citizen is submitted, the employee and his/her chain of command, including Sheriff Mina, are made aware of the outstanding performance. A copy of the letter is then placed in the employee's personnel file.


Complaints will be promptly and thoroughly investigated. In most cases, the investigation of a complaint will be completed within 45 days. Depending on the nature of the complaint, the investigation may be conducted by Professional Standards or forwarded to the appropriate Division Commander for investigation. The investigator will interview the concerned parties and witnesses. He/she will record witness statements and gather other relevant information and evidence. If a complaint is sustained, appropriate discipline and/or corrective action will occur.

Orange County Sheriff's Office Bias Free Policing

The Orange County Sheriff’s Office is committed to fair and bias-free treatment of all people in all of its encounters with the public. 

People having contact with agency personnel shall be treated in a fair, impartial, bias-free, and objective manner. Law enforcement action that is biased is illegal and violates the equal protection clause and the Fourth Amendment of the Constitution. It also alienates the public, fosters distrust, and undermines legitimate law enforcement efforts.

Equal protection under the law is a fundamental right guaranteed by the Constitution of the United States. People are free to walk and drive the streets, highways, and other public places without interference so long as they obey the law. People have a fundamental right to be free from unreasonable searches and seizures by government agents as guaranteed by the Fourth Amendment.

This agency is charged with protecting these rights for all, regardless of race, color, ethnicity, gender, national origin, sexual orientation, gender identity, religion, immigration status, age, economic status or any physical characteristic.

If you have any questions, or would like more information regarding the Orange County Sheriff’s Office Bias Free Policing policy, please contact Professional Standards at (407) 254-7441.

The policy is available in its entirety for review here: OCSO Bias Free Policing G.O. 6.2.2


 PSS Annual Reports

Five Year Professional Standards Section Statistical Report