Quality Assurance

The Accreditation Unit ensures the agency is in compliance with the standards required by the Commission on Accreditation for Law Enforcement Agencies (CALEA), and the Commission for Florida Law Enforcement Accreditation (CFA). CALEA, the national accrediting organization, has 458 separate standards and CFA, the state accrediting body, has an additional 91 standards that our agency continuously demonstrates compliance. The unit gathers approximately 2,500  documents each year from various units to prove compliance with the established standards. The unit is also responsible for overseeing the maintenance, review, updating, and posting of Agency General Orders, Special Orders, and Training Bulletins.

Research and Development (R/D) provides numerous services in the form of gathering and analyzing information related to calls for service, response times, population data and future development of capital improvement projects. This unit also houses the agency graphic designers who contribute to the positive image and branding of the Sheriff’s Office on all forms, flyers, social media images and printed documents. R/D also provides planning and oversight for all capital improvement projects throughout agency facilities.

The Staff Inspections Unit conducts organizational component inspections, as well as special inspections as directed by the Sheriff.  Citizen Surveys are distributed and electronically submitted to Staff Inspections. All of the surveys are reviewed for agency performance, to evaluate both the quality of service provided and community crime concerns. Property crimes continue to be of most concern to survey respondents.